Process Manager
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you skilled at bringing people together to drive change and reform processes? Use your people skills and business knowledge to manage systems & procedures to drive our efficiency, data integrity and reporting capabilities for enhanced decision-making and outcomes.
Your collaborative abilities will be as important as your experience in using business process improvement tools and techniques and your knowledge of process and system design and implementation.
You will work in our Asset team, which is part of our wider Property directorate, which is responsible for 17,000 homes we own in Southeast England.
Your remit will include championing the importance of following documented processes and encouraging others to embrace this. You will act as a super-user for operational systems, taking responsibility for data integrity, governance, and analysis, (we’ll train you in our systems) so you will be the helpful go-to person in this regard.
Managing business systems and processes to ensure robust ownership, optimal efficiency, data integrity, and reporting capabilities. You will be responsible for configuring and maintaining system processes that support Property Services in transforming and continuously improving internal and external services.
Drive a change management culture by challenging and, where appropriate, replacing established processes and systems with more robust alternatives.
Provide the management team with reports on business activities through optimising management information, analytics, and reporting capabilities.
Develop effective business partnerships, working collaboratively with staff across the organisation to ensure corporate objectives are achieved, embedding a culture of continuous improvement. Delivery of financial and operational data coaching programmes within Property Services management.
You will be working closely as part of a small and specialised team with one person in the team to manage, so an aptitude for supporting and developing others would be useful.
About You:
The successful candidate will have/be:
- Thorough knowledge of process and system design, implementation, and operation.
- Experience using business process improvement tools and techniques.
- Experience collating, analysing, and reporting management information.
- Project management skills and experience with an innovative and creative mindset.
- Ability to organise own workload and meet challenging deadlines, often in the face of competing priorities, with minimal supervision.
- Ability to build effective working relationships with both internal and external customers/stakeholders.
- Practical approach to service delivery, team working, and problem-solving.
- Previous experience leading systems implementation, assessment, and upgrades.
Further Information
For the full job description and person specification, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
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