Rent and Service Charge Manager

Maternity Cover - 1 year 

Full Time or Part Time

As the key representative and ambassador for rent and service charges for our business you will manage key processes and stakeholder relationships. Working within the Finance directorate of around 60 people, you will manage a small team and will contribute to the strategic direction of the function.

Within this position you will provide an expert advisory service to both service owners and budget holders, ensuring Value for Money for customers whilst maximising rent and service charge recovery for the Group.

• With proven experience from within a rent and service charge management position, you will have strong leasehold and housing legislation knowledge.
• You will have a strong understanding of accounting procedures and processes to enable you to monitor and review service charge recovery for the business.
• You have good overall understanding and experience in working in a Finance team and strong analytical skills with the ability to interpret complex financial data.
• Planning and organising resource for the rent and service charge calendar is vital as there are challenging deadlines.
• You will have an eye for detail and instil the need to monitor and analyse to your team as compliance within relevant legislation and service delivery to customers is imperative.
• You will be expected to measure and analyse existing systems and processes, developing creative solutions to improve services for our customers. Your excellent customer focus, commercial acumen, and adept communication skills with a range of different people, including key stakeholders will be key to your success in this post.
• You will be confident at dealing with challenge and will ensure you always work for the best outcome for the business and our customers even if this might involve conflict.
• In your role, you will be expected to support the delivery of the rent and service charge transformation project and the implementation of the new rent and service charge module.
• You will be required to work closely with the rent and service charge project manager and project team to support delivery of the projects.

Reduced-Hours Opportunity We welcome applications from candidates interested in a reduced-hours contract (circa 30 hours over 4 days) please specify this clearly at the application stage. Our standard weekly hours are 37-hour; 09:00 - 17:30 Monday to Thursday, and 09:00 - 17:00 on Fridays. 

Where could this role take you?  Whilst this role is to cover maternity, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields 

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible. 

As part of our application process, we have some role related questions we’d like you to answer, so there’s no need to write a cover statement/letter. Your answers will help us assess your application against our essential and desired criteria as set out in the job description and person specification.

Thank you for your interest in Paradigm Housing Group thus far. 

Closing date: 17 June 2025, however we reserve the right to close this vacancy earlier than the published date should we identify a suitable candidate. 

We are Paradigm Housing Group. 

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.