Coordinator/Scheduler (12m FTC)

Salary £31,075 p/a plus excellent benefits

Location High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)

The Vacancy

Are you a confident communicator with excellent organisational and record keeping skills? If you’ve also got some scheduling experience and want to work for a growing values-led business, then we’d love to hear from you. This is a new role to will provide administrative and scheduling support for the Surveying Services Department.

What You’ll Do

Provide effective administrative and scheduling support to the Surveyors and Property Inspectors, liaising internally and externally with our residents to book appointments

Ensure effective recording of all customer contacts, including unsuccessful attempts via telephone.

Raise inspections, repairs, HHSRS hazards, cases, or updating information on our management system.

In conjunction with Learning and Development team, assist in the arrangement of training for the team

Raise and administer purchase orders, instructions, variations, and invoices for survey activities which are contracted to third parties.

Assist with the tracking of survey and inspection WIP’s (Work In Progress) to ensure that jobs are being scheduled promptly.

Carry out follow-up phone calls arising from Damp and Mould inspections, to ensure that the issue is resolved.

Liaising internally with Customer Services, Customer Resolutions, Planned Works, Investment Works teams to ensure the best outcomes for our Customers.

You should be team-orientated with excellent communication skills (both verbal and written) and a sound understanding of stakeholder management. You’ll take pride in what you do and strive to deliver exceptional customer service. Ideally, you’ll have worked in a customer facing role and will be confident talking with people over the phone as well as writing emails. Your methodical approach to record keeping will be serve you well enabling you and the team to be as effective as possible. If you have some previous experience of scheduling, then this would be advantageous as well as the ability to stay calm under pressure when priorities change.

About us

We are a values’ driven, ambitious organisation. We’re Best Companies 2 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas, up to 3 paid volunteering days as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Reduced-Hours Opportunity We welcome applications from candidates interested in a reduced-hours contract (circa 30 hours over 4/5 days) please specify this clearly at the application stage. Our standard weekly hours are 37-hour; 09:00 - 17:30 Monday to Thursday, and 09:00 - 17:00 on Fridays. 

Hours of work are: 37 p/w Monday to Thursday 9-5.30pm and Friday 9-5pm with some flexibility over start and finish times.

Where could this role take you?  Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields 

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.

Our application process includes a few application questions that we’d like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.

Thank you for your interest in Paradigm Housing Group thus far.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
Car leasing scheme.
Annual bonus potential.
1 paid professional subscription per year.
Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
Hybrid working for many roles.
Up to three paid Giving Back (volunteer) Days a year.
Modern collaborative offices, with free parking and charging points for electric vehicles.
Opportunities for career development and progression.
Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.